Terms & Conditions

  • Curiosity House Pty Ltd (ABN 56 647 465 450) Trading as House Down Under Australia
  • All rooms and furniture are upside down which may cause the illusion of zero-gravity. Some customers may experience some dizziness
  • The capacity limit is 15-18 inside the house at one given time (this includes children)
  • Capacity is limited by floor with 12 people maximum upstairs
  • Due to limited space inside prams, strollers and large items will need to be left outside behind our gate.
  • The venue has a slanted floor, narrow hallways and spiral staircase. A high level of mobility is required. Unfortunately, it is not safe for wheelchairs and venue is not accessible
  • Ticket is valid for one entry per booking. Children under the age of 12 must be supervised by an adult
  • If you require any assistance including taking photos and/or advice on poses, please ask a member of our staff
  • Do not grab, hold or hang-off the props/furniture inside the house
  • There can be no running inside the house
  • No smoking, eating, or drinking in the house (this includes electronic cigarettes and the like). Anyone doing so will be asked to leave
  • No alcoholic beverages or other illegal substances are allowed in the house
  • Anyone under the influence of alcohol or other substance will be denied entry
  • Please be mindful of other customers in the house, we want the experience to be enjoyable for all
  • As part of the entry to the house you may be featured in our social media
  • All user generated content and posted on social media, may be re-used by our marketing team unless requested otherwise
  • If you are pregnant and or have severe motion sickness, we recommend that you do not partake in this experience
  • Be careful when entering the house and using the staircase to prevent any slips and trips
  • We do not tolerate abuse or negative comments towards our staff or other customers. You will be asked to leave immediately
  • Please be aware that during peak times there may be extended wait times
  • Wait times vary depending on the time you arrive and can exceed 2.5 hours
  • If the wait time is not suitable, we can reschedule your ticket to another day free of charge. We do not issue refunds for extended wait time, so we ask customers to utilise virtual queue system and plan ahead. In certain circumstances refund can be issued as per our Refund Policy
  • A copy of the risk assessment can be provided upon request
  • We do not limit the time or number of photos and videos taken. All content created is for private use and free to share on social and other media
  • Promotional material taken inside the house for commercial use such as, but not limited to, promoting other products, brands, businesses or services may attract separate fees unless agreed otherwise
  • House Down Under Australia venues are cashless venues for the safety of the public and our staff

Gift Cards

  • The Gift Card is valid until the venue is no longer open
  • If the venue is relocated to another location, the gift card can be used at a new location
  • If the venue is closed, the gift card can be used at other locations.
  • Venue closing dates are published in advance and no refunds will be issued for gift cards that are unused due to change of location or closure of the venue
  • Can be used for ticket purchases to any of House Down Under Australia venues
  • Cannot be exchanged for cash, other vouchers or refunded
  • Cannot be used at other retailers or shops
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Dany Williams

Dany Williams

Typically replies within an hour

I will be back soon

Dany Williams

Hello and thank you for reaching out!

You can check the current wait time by clicking here.

For information on our locations and opening hours please click here.

More information can be found in our FAQ (Frequently Asked Questions) Section. To go to FAQ please click here.

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